These Terms and Conditions are for all those booking with and visiting Ballaugh Campsite which is run by Ballaugh Camping Limited. We ask that these Terms and Conditions are followed to ensure that everyone visiting the site has safe and enjoyable visit and to ensure that everyone receives a fair and good service. All queries regarding these Terms and Conditions to be directed to Ballaugh Camping Limited (info@ballaughcamping.com).
Bookings
All bookings will be confirmed via email or via the booking system through Ballaughcamping.com.
All bookings are to be paid in advance apart from TT and Grand Prix bookings where a 50% deposit is required to secure your reservation. Please refer to the payments/refunds section.
Prices advertised via ballaughcamping.com and social media will be abided to by Ballaugh Camping Limited.
TT bookings will be made available, via notice on social media and website, at a date specified up to 12 or 11 months ahead.
Permanent Pitches for the camping season maybe offered, notice of which will be given on social media or website, on a first come, first served basis. We will try to allocate you a preferred area but this is at the discretion of Ballaugh Camping Limited and we reserve the right to move your pitch if we have to for whatever operational reason.
Ballaugh Camping Limited, may from time to time, advertise special offers which will be at a reduced rate. All other bookings made prior to this will not receive a refund.
All bookings are per pitch with the amount of guests stated with that pitch package. No refund will be given for guests that will not be used. Additional guests will need to be confirmed via email info@ballaughcamping.com and purchased at the price per person cost. All guests on site need to report to reception.
Please note that when you are booking a pitch, you must ensure that you pick the correct size pitch and ensure that your vehicles, tents (including guide ropes) will fit within the confines of your pitch area. Ballaugh Camping Limited have the right to charge you for additional pitches (if available) if you do not fit within the confines of your booked pitch. Please note that during high peak camping periods, additional pitches may not be available. Due to fire standards, you will have to ensure that there is a minimum of 3 metres between vehicles and tents.
No guests under the age of 21 are able to make a booking. All bookings must have an adult in attendance. Please ensure that the rules of the campsite are followed, as you guests may be asked to leave.
ARRIVAL INFORMATION
Camping – Check in will be at 1pm. In lower season, this may be earlier if the pitch is available but please speak to a Ballaugh Camping representative Check out is 11am. If you wish to remain later, then again please liaise with a Ballaugh Camping representative who may be able to accommodate but please note there may be an extra charge.
Glamping – Check in time is 3pm and check out is 10.00am. If any earlier or later times are desired then you will need to speak to a member of the Ballaugh Camping Team but this may not be able to be achieved due to cleaning times
All guests are asked to attend the reception area upon arrival located at the entry to the campsite. If no campsite warden is present then we ask that you call the on duty number which will be provided by a sign.
All guests must be paid in full before access can be given.
All guests must complete a registration form upon entry or a member of team will take the necessary details including name and vehicle registrations. During TT and Grand Prix, you will be given a wrist band which must be worn. If the band is lost then you will have to liaise with Ballaugh Camping Limited for a replacement (and a charge may be applied).
You will be notified of your pitch (as mentioned, we will endeavour to give you your allocated pitch, however, we reserve the right to change this for operational reasons).
We do ask that you try and position your motorhomes and campers around 6 mtrs away from other vehicles for safety reasons. We also ask that you leave space between the outside hedge and your vehicles. For tents, guidance does state that you should be 3 metres apart. Wardens will try and assist you with this spacing so fire risk is mitigated.
All access roads are to remain clear
If you are a season pitch holder, you will be asked to provide access to your vehicle when you are not in attendance if for whatever reason, your vehicle needs to be moved. Please note that if you are to leave your vehicle/camper for longer than 24hours, please advise staff so that they are aware.
INSURANCE AND SECURITY
All visitors to the campsite either with a camping vehicle (motorhome, camper, caravan), tent and including their own vehicles (cars/bikes/vans) do park/ set up at their own risk on Ballaugh campsite.
You must ensure that you have your own insurance for any vehicles and equipment.
Ballaugh Camping do not take any responsibility for damage to your vehicle, equipment and belongings outside of their control (eg, weather, fire, theft or vandalism etc). You must ensure you take your own precautions to ensure that vehicles are parked safely, secured and that all your belongings are stored safely away when you are not present.
Ballaugh Camping advise that all travellers ensure that they have their own travel insurance which will cover you for any loss if events are cancelled or travel is cancelled/delayed etc.
Please note that 24hr CCTV is in operation at the site.
REFUND POLICY
Please note that if an event is cancelled which will impact your booking, or if any advice is given against travel to the Island, then no refunds will be given as this is well outside of our control. Ballaugh Camping Limited, at their discretion, may move your booking to an alternative date.
Please also note that if any original payment is made via PayPal or Sum Up then any refund given will have the fees incurred when accepting the payment taken off the refund amount.
Ballaugh Camping refund policy is as follows:
Low Season bookings – no refunds will be made once payment has been made due to weather or events being cancelled or any other reasons that will be outside of our control. Movement of a booking may be made at the discretion of Ballaugh Camping Limited but an email is to be sent to info@ballaughcamping.com and an administration fee may be charged. No deposits will be accepted for these bookings.
High & Mid Season Bookings (TT & Grand Prix periods) – If TT bookings and Grand Prix bookings have been paid in full at the time of booking at the prices advertised on the website, the following refund policy will apply:
- Full refund – a full refund will be given to any TT or Grand Prix booking 6 months ahead of the Commencement Date of either event (the dates of TT and Grand Prix will be confirmed on Ballaugh Camping website or social media and will commence from the start of practice week until the end of race week).
- 50% refund – a 50% refund can be applied to any bookings up to 3 months in advance of either TT practice week or Grand prix (not the date of the booking).
- No refund will be given for any high or mid season bookings that are cancelled 3 months or less before the booking date. We ask that you email info@ballaughcamping.com regarding cancellation of your pitch if you are no longer attending.
- Deposits – Ballaugh Camping will accept deposit payments for TT/Grand Prix but this has to be done manually and not through the website. Please contact info@ballaughcamping.com, Facebook message or ring 07624422994 to arrange. Deposits will be taken in 2 parts. First payment will be 50% of your full amount payable. This will reserve your pitch. Full payment (deposit payment 2) will need to be paid 3 months in advance of the date of the booking. The refund policy above will apply to refunds for deposits. Therefore, your deposit will be refundable up to 3 months before the event, after this, your deposit will be non refundable.
Permanent Pitches – these pitches are to be paid for at the time of booking at the prices advertised. No refunds will be given on these pitches once the season (season will be stated on the ballaughcamping.com website and/or social media pages) has commenced. No refund for weeks that you may not be camping during the season will be given. All these pitches will be at a discounted rate.
Ballaugh Camping Limited reserve the right to close the campsite in the event of any unforeseen circumstance. In this instance, bookings would be moved to an alternative date. Permanent Pitch bookings may not be able to access their vehicles during this time.
Glamping Refunds – all glamping reservations are to be paid in full at the time of booking. No deposits will be taken. If you fail to pay in full at the time of booking then your reservation will not be confirmed and it will remain available for others to book.
We do try to ensure that the tents are as secure as possible and waterproof in bad weather, however, in the case of severe bad weather i.e. gale force high winds, we may take the decision to cancel/move your booking. In these circumstances and at the discretion of Ballaugh Camping, we will happily move your booking to an alternative available date but has to be at the same rate period. This will be allowed only once.
Refunds will not be given if you decide to cancel within a week of your booking or if you decide to
PAYMENTS
Payments will be through ballaughcamping.com. Please contact us via email info@ballaughcamping.com if you wish to pay via Paypal, bank transfer or cash.
Please refer to refund policy for any refund information.
All guests to pay for the pitch at the time of booking, no booking will be confirmed unless payment is received. Ballaugh Camping Limited reserve the right to cancel your booking if no payment has been made.
Payments for extra guests are to be made to info@ballaughcamping.com. Ballaugh Camping Limited will need to ensure they are aware of how many guests are on site in case of emergency.
BELL TENTS AND GLAMPING POD
The Bell Tents are furnished by Ballaugh Camping Limited. The tents include beds consisting of 2 singles and a double, bedding, storage, tea and coffee facilities, seating, bbq and fire pit. Please note that no towels are provided. The price of bell tents includes 2 x guest and additional guests up to the maximum of 4. Babies and toddlers that sleep in cots are free of charge but please note that we do not provide a cot. Any child that sleeps in a bed will be charged an additional guest fee.
The Glamping Pod can sleep up to 4 (one double bed and one king size sofa bed) and has a kitchen facility and a toilet/shower room. Towels will be provided.
Guests are asked that they take care of the items provided in the tents and if any significant damage is found then you may be charged. We do ask that no loud music is played disturbing any neighbours and that if possible, the outside lights to be switched off when you go to bed.
Up to 2 small/medium sized well behaved dogs are accepted in one of the tents. We do ask though that they do not sleep on the beds and they are not to be left unsupervised in the tents at any time. We know that pups do get dirty therefore we do ask you try and keep them as clean as possible and that we do have a dog shower if needed to use.
2 dogs will be considered by Ballaugh Camping to stay at the Glamping Pod but please note that there will be a standard £25 cleaning charge which will be payable at the commencement of your booking to cover extra cleaning costs. Dogs are not allowed on the sofa or bed and as stated above, are to never be unsupervised in the pod.
The canteen and shower block is able to be used by all parties staying at the tents. The Glamping Pod has its own shower and toilet and some towels are provided.
We want you to enjoy your stay but also feel that you experience the camping feeling. If you have any concerns about your stay then please speak to a member of the team at the time of your stay.
During low season, there is no minimum stay. During high season, the minimum stay is 3 nights.
CAMPING RULES
Ballaugh Camping is a family run business and we want to make sure you have the best time when visiting Ballaugh Campsite. We also want to ensure that Ballaugh’s local residents are able to relax so we do have some rules that we will need all guests to follow when visiting. Can we ask that all visitors make themselves aware of the following stipulations;
Firstly, no aggressive or violent behaviour will be tolerated towards any guests, visitors or staff of Ballaugh Campsite Limited. Ballaugh Campsite Limited reserve the right to ask any guest/party to leave the campsite, without warning, if they feel the behaviour (or action) of those guests or visitors is unacceptable. This may also result in the police being called if any of these behaviours are unlawful of any kind. This will not be tolerated.
The campsite will have a 10mph speed limit for all modes of transport on the campsite.
We ask that if you are to use a generator, then this is switched off after 9pm and not switched on before 7.30am.
All guests are to be aware of others guests and campers and we therefore would ask that you keep the noise down. No excessively loud noise (incl. music and shouting) should be had and that if you do have some music playing then we would ask that this is not played after 10.00pm (or nightfall whichever is later). This is not only for those who may want to sleep but also for local residents that may be affected by such noise. Ballaugh Camping Limited reserve the right to ask any guests to leave if they feel their behaviour is not acceptable.
No open fires will be allowed (this is a safety requirement). Fire baskets/fire pits and barbeques will be allowed but they must not be placed on the ground. If in doubt, then please liaise with a member of Ballaugh Camping staff who are happy to assist with advice on this matter. All fires/bbq’s must be attended at all times. Please ensure that smoke is kept to a minimum (don’t want to annoy your neighbours). All fires and bbq’s are to be extinguished by midnight.
No candles or open flames to be used in or around any tents. Please also ensure that you do not use any gas equipment in a tent as this can cause a major risk due to carbon monoxide poisoning. All gas equipment must be used in outside well aired area.
We ask that you make yourself aware of the fire safety procedures which will be displayed in the staff canteen. If anyone sees a fire, then we ask that you use the necessary fire warning sirens/alert a member of staff or ring 999 in an emergency. Fire extinguishing equipment will be available at designated areas. Please make sure that you are aware of your own fire safety within your vehicles and motorhomes.
Please remember that all property is left at the owner’s own risk.
All chemical waste must be disposed of in the designated area on site.
All guests are responsible to ensure they dispose of all waste/rubbish in the provided bins. No waste/rubbish is to be left at your pitch upon departure.
All guests are asked to ensure that your pitch area remains in clean and tidy condition.
All guests are not to smoke or vape within any buildings on Ballaugh Campsite. We ask that if anyone smokes within their pitch area, to ensure they do this responsibly and ensure that all cigarettes are extinguished and disposed of correctly.
Ballaugh Camping wish the canteen to be an enjoyable and a community area which everyone can use if they wish. We would ask that all adults ensure that children are supervised within this area if they wish to use.
Any damage to any equipment that is owned by Ballaugh Camping Limited should be reported to the on duty staff representative immediately.
All entertainment facilities (incl. games, books, TV etc) are available to all but please be considerate of other guests if they wish to use. We also ask that once used, they are put away again for the next person to use. If any issues then please speak to a staff member.
Ballaugh Camping ask that all children are supervised and have a responsible adult with them. Adult guests are responsible for the children they are in attendance with. Ballaugh Camping Limited take no responsibility for any accidents/injury that may occur on Ballaugh Campsite.
Children are allowed to play, we hope to see them having fun, but we do ask that no electric or petrol children vehicles are brought on site, they will not be permitted. Bikes, skateboards, scooters and roller skates will be allowed on site but consideration to be given to other guests when using. Again, you are responsible for the children that are within your booking or visiting the campsite. Children are to be made aware that vehicles may be using the access routes, especially near entrance.
We very much welcome dogs to the campsite and they can stay free of charge (please see separate rules for Glamping above) but we do ask that you ensure they are kept under control and kept on a lead when using the campsite and that you must pick up their poop! There are a number of fantastic dog walks around the village which we encourage you to use. No dogs are to be kept in vehicles on hot days and we reserve the right to contact officials if we feel the dog may come to harm. As is the same for humans, we will not tolerate any bad dog behaviour and the dogs are your responsibility. Excessive barking will not be tolerated as this will deem disruptive to your neighbours.
PERMANENT PITCH RULES
All terms, conditions and rules set above are to be followed.
In addition, we ask that all campers/caravans/motorhome/tents are locked up and secured when unoccupied. All electric hook ups are to be unhooked when the vehicle is not occupied.
To assist with the maintenance of the campsite, you may be asked to move to an alternative pitch or move when grass cutting is in play and this is planned too take place every 2 weeks.
Ballaugh Camping Limited to be made aware when the vehicle/tent is to be unoccupied for longer than 24 hours and access to the said vehicle will be required for maintenance/emergency reasons.
Access to the site will be given once the site has officially opened. This is both date and weather dependent.
All owners of vehicles/tents are asked to ensure that they are off the site by 30th September. Ballaugh Camping Limited reserve the right to ask that vacation is performed earlier in the event of bad weather.
We hope that everyone visiting and staying at Ballaugh Campsite have a relaxing and enjoyable stay and we can’t wait to welcome you.
The Ballaugh Camping Team
